Weepea accepts return within 48 hours of delivery or pick up.
Please keep in mind that most items on Weepea are gently-used, therefore minor signs of wear are normal and should be expected. The only exception is when an item is described as New or Like New.
To avoid any surprise, we advise buyers to:
1/ carefully review all sections of a listing including the description, the pictures, the condition of the item, and the list of accessories (extras and missing) before committing to a purchase.
2/ ask the seller and the Weepea community any question before making a purchase. There is a comment section to that effect below each product listing. Still not sure? Contact us. Wee love to hear from you.
3/ At the time of the exchange, please inspect the item and refuse it if you believe it is not as described.
You have 48 hours after the item was exchanged to make a claim directly to Weepea and request a return. Wee will review any item that is the subject of a claim and make every possible effort to determine if the item was in fact as described.
If Weepea determines that an item does not fit the description, the buyer will receive a full refund for the pre-tax price of the item, minus any coupon and delivery fees associated with the sale. The item will be return to the seller at his own cost and the listing will be removed from the site until it is adjusted for accuracy.
If Weepea finds the description to be accurate, the buyer will still have the possibility to cancel the sale, but this time the reimbursement (equal the pre-tax pre-coupon Weepea price, minus any coupon and delivery fees associated with the sale and return of the item). Weepea will arrange for pick up at the expense of the seller. The reimbursement will be in the form of Weepea store credit. The seller will keep his earnings, and Weepea will take the return in its stock.
Please feel free to contact us with any question.