Frequently Ask Questions

On this page, you’ll find the answers to the most frequently asked questions about Weepea. If you do not find what you are looking for, or if you wish to chat with a human being instead, please feel free to contact us at hello@weepea.com. Not only will we get back to you shortly with an answer, we will happily add your question to our FAQ list.

Thank you for helping us build a great community!

SHOP

Wee specialize in gently-used baby gear, baby and kids furniture, and toys. Shop as you would on any of your other favorite websites by categories, filtering items by brand, price, etc. Make sure to read carefully the condition of the item as well as the pick up location. As soon as you placed your order, your credit card will be processed but we won’t capture the charge just yet. We will also notify the seller who then has 48hrs to confirm the sale. Your credit card will be charged as soon the seller confirmed the sale. You will then be put in touch with the seller to arrange of the convenient day and time to pick up your item.

Weepea is the safest, most secure way to select pre-owned items. Our team is made out of super-picky parents who review all listings against our toughWee Quality Chart before accepting or not an item submission. If for any reason you were not satisfied with your purchase, Wee will take it back. See our return policy for more details.

You can pay securely online using wee credits, or using any major credit cards via Stripe. See Stripe.com for more information.

SHIP

At this time Weepea Marketplace functions by local pick up only. We are working hard to add local delivery service starting with some Brooklyn neighborhoods.

RETURNS

No problem. You have 2 days to decide if you want to keep it from the moment of the item exchange. If the item was not as described, please refuse it at the time of the transaction. We will issue a full refund after reviewing the item and contact the seller for you. It’s that simple.

If you decide you didn’t want it anymore for any other reason, we will take it back for weepea credit.

In the event that you accepted the item at transaction time, you still have two days to return it for a refund if we confirm the item was not as described or for store credit if you change your mind for any other reason. In this case, pick up service charge may apply.

In any case, if there is an issue with your purchase, please contact us as soon as possible.

SAFETY

Weepea is the safest, most secure way to shop pre-owned items. Our team is made of super-picky parents who review all listings against our tough quality chart before accepting or refusing an item submission. If for any reason you were not satisfied with your purchase, Wee will take it back. See our return policy for more details.

SELL

You will first need to create an account by clicking on “register”. Please be sure to read our terms and conditions while doing so. As soon as your seller account is up and running – it can sometimes takes up to 24 hours – you will be able to access all the seller features including our SELL section that allows you to submit a listing. Just fill out the information listed, submit your listing and we will take it from there!

Listing on Weepea is always free!

You will receive a notification via email to confirm the sell as soon as one of your item sells. You then have 24 hours to mark your sale as confirmed (Go to My Account/My Sales/Pending Sales, and click on ‘CONFIRMED’ next to the corresponding pending sale).

After 24 hours, your sale will automatically cancels.

You will then be connected to the buyer to arrange a convenient day/time for pick up.

Don’t wait, make sure to email us as soon as your item was picked up by the buyer. We allow for 48hrs after you confirmed the pick up for the buyer to review the item and return it if there is any issue (if the item is not as described for example). We will then credit you your earnings in Wee credits. If you prefer, you can decide to cash in and get paid via check or via paypal (there is a 5% transfer fee when you cash in).

Weepea will deduct 20% from the selling price of your item after it sold. You keep 80% of the earnings! – by comparison most baby consignment stores usually keep 50 to 60% of the total leaving you with peanuts! Your earnings will be paid in Wee credits and available in credit Codes in My Account/Store Credits.

You can also elect at any time to cash in your earnings. At this time we offer payment via check or via paypal. Please shoot us an email to cash in. Note that there is a 5% transfer fee when you cash in.

The simplest way to adjust the selling price of your item is to email us at hello@weepea.com. We are happy to help!

We hear you, the pictures you can find on the net are so much nicer… but we stand for transparency. A good listing is a listing that fairly describes and pictures the item and its condition. Trust us when we say this: your item will sell faster and without headache when being transparent than if you omit some pictures or information.

Now, we didn’t say having nice pictures wasn’t important. Here are a few tips to ensure your pictures help sell your item:

1/ Natural light is key.

2/ Find the right angle. Your camera should be horizontally aligned with the item you are trying to photograph.

3/ Try and use a plain background in a contracting color (ex: a white cradle should be on a dark background, but a black stroller will look better on a white background)

4/ Try and submit square pictures… they look better on our site! 🙂

And no worries, we will prep your pictures to make them go from okey to awesome!

Don’t worry! As long as your listing description was accurate and that no information was omitted from your listing or your pictures, you will not be responsible to take the item back, Weepea will! 🙂 Now if you omitted flaws such as a missing element, a stain, a chip of the paint, or any other flaw, Weepea will not be able to cover you. Your sale will be cancelled and you will be responsible to pay to get your item shipped back to you. Let’s say it one more time: transparency is key! – you will thank us later.

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